Privacy Policy

1. Introduction

Network ("App", "we", "us", "our") is a streaming and entertainment platform operated by Pitron Technology PLC, a company registered in Addis Ababa, Ethiopia. Network lets you discover, stream, and engage with movies, series, live content, and community features. This Privacy Policy explains, in detail, what personal data we collect, why we collect it, how long we keep it, who we share it with, and the rights you have over it. By creating an account or otherwise using the App, you agree to the practices described in this Policy.

2. Who We Are

Network is developed and operated by Pitron Technology PLC ("Pitron", "Company"), headquartered in Addis Ababa, Ethiopia. Pitron Technology PLC is the data controller responsible for the personal data described in this Policy. For any privacy-related question, you can reach us using the contact details in Section 19.

3. Scope of This Policy

This Policy applies to the Network mobile application (Android and iOS) and any related services we operate, including account registration, streaming, payments, notifications, and customer support. It does not apply to third-party websites or services you may reach through links or embedded content within the App, which are governed by their own privacy policies (see Section 14).

4. Information We Collect

We collect the following categories of information, either provided directly by you, collected automatically as you use the App, or received from third parties such as Google or Apple when you choose to sign in with them.

4.1 Account & Registration Data

• Name (first and last name) and email address, provided when you register. • Phone number, provided at registration and used for account verification. • Password, stored only in encrypted/hashed form — we never store or have access to your plaintext password. • One-time passcodes (OTP) sent to verify your phone number during sign-up. • If you sign in with Google or Apple, the identity token and basic profile information (name, email) shared by that provider.

4.2 Profile Media

• A profile photo you choose to upload, captured with your camera or selected from your photo library. You control whether to add one, and can change or remove it at any time from your profile settings.

4.3 Viewing & Interaction Activity

• Content you watch, browse, or search for, including watch history, watchlist, and "watch later" entries. • Bookmarks, reactions, comments, and other posts you make within the App's community features. • Your selected content categories and interest groups, used to tailor what's shown to you. • Real-time interactions such as live comments during streams, delivered through our own backend.

4.4 Device & Technical Data

• Device model, operating system and app version, and general technical identifiers needed to keep the App secure and working correctly. • A push-notification token (Firebase Cloud Messaging) and platform (Android/iOS), used solely to deliver notifications to your device. • Session and authentication tokens, used to keep you signed in securely between app launches.

4.5 Payment & Subscription Data

• Subscription plan, content-package purchases, and ad-blocker add-on purchases, and their status (active, expired, cancelled). • Transaction references and payment status returned by our licensed payment partners, Chapa and Polar. We do not collect, transmit, or store your card number, CVV, or full payment credentials — these are entered directly with the payment processor, and only a transaction reference and status are returned to us.

4.6 Location Data

• The App may request permission to access your approximate or precise location on some devices. This permission is reserved for future features (such as showing content availability relevant to your region) and is not currently used by any active feature of the App. If this changes, we will update this Policy and, where required, ask for your consent before using location data.

4.7 Customer Support & Feedback Data

• The subject, message, category, and rating you submit when you contact support or leave in-app feedback, together with your account identifier so we can respond to you.

5. Legal Basis for Processing

We process your personal data on the following legal bases, consistent with Ethiopia's data protection framework (the Personal Data Protection Proclamation) and applicable international best practice: • Contractual necessity — to create your account and provide the streaming, payment, and community features you request. • Consent — for optional features such as your profile photo, marketing communications, and (if introduced) location-based personalization. • Legal obligation — to comply with Ethiopian tax, financial, and regulatory requirements, including those applicable to our licensed payment partners. • Legitimate interest — to keep the App secure, prevent fraud and abuse, and improve our service through aggregated, non-identifying analysis.

6. How We Use Your Information

• To create, authenticate, and secure your account. • To deliver the streaming, live-comment, and community features of the App. • To process subscription, content-package, and ad-blocker purchases and maintain accurate billing records. • To personalise content recommendations based on your viewing history, interests, and selected categories. • To send you service notifications, including account alerts, payment confirmations, and (where you've opted in) product updates. • To respond to customer support requests and feedback you submit. • To detect, investigate, and prevent fraud, abuse, and violations of our Terms of Service. • To analyse aggregated, de-identified usage trends so we can improve App performance and content offerings.

7. Cookies, Session Tokens & Similar Technologies

The App does not run in a browser, so traditional web cookies do not apply. We do use functional equivalents on-device: • Secure session and refresh tokens, which keep you signed in between app launches. • Local device storage, used to cache preferences such as your selected content categories. These are strictly functional — we do not use third-party advertising trackers, and the App does not integrate any advertising SDK.

8. Sharing & Disclosure of Information

We do not sell your personal data. We share information only as needed to operate the App, and only with the following categories of recipients: • Payment processors — Chapa and Polar, licensed payment service providers, solely to process subscription, purchase, and ad-blocker transactions. • Authentication providers — Google and Apple, only when you choose to sign in using those services. • Cloud infrastructure and messaging providers — including Firebase (Google), used to host backend services and deliver push notifications, under data-processing terms that restrict their use of your data to providing these services to us. • Ethiopian regulatory and law-enforcement authorities, where disclosure is required by applicable law, court order, or to protect the rights, property, or safety of Pitron Technology PLC, our users, or the public. • A successor entity, in the event of a merger, acquisition, or sale of assets — in which case we will notify you before your data becomes subject to a different privacy policy.

9. Cross-Border Data Transfers

Some of our infrastructure and sub-processors (including Firebase/Google Cloud, Google Sign-In, Apple Sign-In, and our payment partners) operate servers outside Ethiopia. Where your personal data is transferred internationally, we take steps to ensure it continues to receive an appropriate level of protection, including contractual safeguards with our providers, consistent with Ethiopian data protection requirements for cross-border transfers.

10. Data Security

We implement industry-standard security measures, including HTTPS/TLS encryption in transit, encryption at rest for sensitive data, hashed password storage, and access controls limiting who at Pitron Technology PLC can access personal data, based on job function. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. If we become aware of a data breach affecting your personal data, we will notify you and the relevant authorities as required by applicable law.

11. Data Retention

We retain different categories of data for different periods, depending on why we collected it: • Account and profile data — retained while your account is active, and purged within 30 days of a confirmed deletion request (see Section 12 and our dedicated Account Deletion page). • Transaction and financial records — retained for longer, as required under Ethiopian tax and commercial record-keeping obligations, even after account deletion. • Support tickets and feedback — retained for a reasonable period to allow us to track and resolve related issues, then deleted or anonymised. • Device push tokens and session data — deleted promptly once a device is unlinked from your account or your account is deleted.

12. Your Rights

Consistent with Ethiopian data protection law, you have the right to: • Access the personal data we hold about you. • Request correction of inaccurate or incomplete data. • Delete your account and associated data at any time — via Profile → Delete Account in the App, or through our dedicated Account Deletion page. • Object to, or request restriction of, certain processing (for example, marketing communications). • Request a copy of your data in a portable format, where technically feasible. • Withdraw consent at any time for processing that relies on consent, without affecting the lawfulness of processing carried out before withdrawal. • Lodge a complaint with the competent Ethiopian data protection authority, or with us directly at the contact details in Section 19, if you believe your rights have been infringed.

13. Children's Privacy

The App is not directed at children, and we do not knowingly collect personal data from children under 13. Consistent with Ethiopian civil law's general definition of a minor as a person under 18, we recommend that account holders under 18 use the App only with the awareness and involvement of a parent or guardian. If we learn that we have inadvertently collected personal data from a child without appropriate consent, we will delete it promptly — please contact us if you believe this has occurred.

14. Third-Party Content & Services

The App displays some content through third-party technologies, including embedded YouTube videos and an in-app web browser (webview) for external links. When you interact with this embedded content, the third party's own privacy policy and terms govern that interaction, and they may independently collect data about your use of their service (for example, YouTube's own viewing analytics). We encourage you to review those providers' privacy policies.

15. Automated Decision-Making & Personalization

We use your viewing history, interests, and selected categories to personalise the content recommendations you see in the App. This personalisation does not produce legal or similarly significant effects on you, and we do not use fully automated decision-making to make decisions about your account, access, or eligibility without human involvement.

16. International & Diaspora Users

Network is designed primarily for users in Ethiopia and the Ethiopian diaspora. If you access the App from outside Ethiopia, your personal data will still be processed as described in this Policy, including transfers to Ethiopia and to the infrastructure providers described in Section 9. By using the App from outside Ethiopia, you acknowledge this processing.

17. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, features, or applicable law. We will notify you of material changes via in-app notification or another reasonable means before they take effect. Continued use of the App after changes are posted constitutes your acceptance of the updated Policy.

18. Governing Law & Dispute Resolution

This Policy is governed by the laws of the Federal Democratic Republic of Ethiopia. Any dispute arising from or relating to this Policy or your use of the App will be subject to the exclusive jurisdiction of the competent courts of Addis Ababa, Ethiopia.

19. Contact Us

For privacy-related inquiries, requests to exercise your rights, or complaints, please contact us: Email: support@pitrontech.et Pitron Technology PLC Addis Ababa, Ethiopia